Terms of Service
Last updated: June 14, 2026
Important notice: these terms include a binding arbitration agreement and a class-action waiver. See the Dispute resolution section below.
These Terms of Service govern all access to and use of winslowimpactwindows.com, the website operated by Winslow Windows & Doors. By visiting the site, submitting a service request, or calling the number listed on the site, a visitor accepts these terms in full. Anyone who does not agree with these terms should leave the site and not submit a request.
Winslow Windows & Doors may update these terms at any time. Continued use of winslowimpactwindows.com after an update is posted constitutes acceptance of the revised terms. The date at the top of this page reflects when the terms were last changed.
Partner liability disclaimer
Every home-service job requested through winslowimpactwindows.com is performed by an independent contractor business - not by Winslow Windows & Doors. Those businesses are independent in every legal sense: they are not employees, agents, representatives, joint venturers, or legal partners of Winslow Windows & Doors, and Winslow Windows & Doors does not control, direct, or supervise how they operate.
Winslow Windows & Doors is not responsible or liable for any of the following as they relate to an independent business it has referred a customer to:
- The quality, safety, or timeliness of any work performed
- Pricing, estimates, or charges the business presents
- Whether the business holds the required licenses, permits, or insurance
- The conduct, employees, or subcontractors of the business
- Any act, omission, negligence, injury, property damage, or other loss caused by the business or anyone working for it
When a customer authorizes work, the resulting service agreement is formed directly between that customer and the business performing the work. Winslow Windows & Doors is not a party to that agreement and has no obligations under it.
A referral through winslowimpactwindows.com is not an endorsement, certification, or guarantee of any business. Customers are strongly encouraged to verify a business’s license and insurance independently and to read any written contract carefully before authorizing work. Any dispute about the work itself - its quality, cost, or outcome - is a matter between the customer and the business that performed it.
Severability
If any provision of these terms is found to be invalid, void, or unenforceable under applicable law, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
One exception applies to the arbitration section: the class-action waiver contained in that section is not severable from the arbitration agreement. If the class-action waiver is found unenforceable with respect to a particular claim, the arbitration agreement will not apply to that claim, and that claim must be resolved in a court of competent jurisdiction.
Governing law and venue
These terms are governed by the laws of the State of FL, without regard to its conflict-of-law rules or provisions.
Subject to the arbitration agreement in the Dispute resolution section, any court proceeding that is permitted under these terms must be brought exclusively in the state or federal courts located in FL. Each party consents to personal jurisdiction in those courts and waives any objection to venue.
Warranty and coordination remedy
Winslow Windows & Doors performs no home-service work. Because of that, it makes no warranty - express or implied - regarding the quality, fitness, safety, or outcome of any job requested through winslowimpactwindows.com. Warranty obligations on the work itself, if any, belong solely to the independent business that performed it, and any warranty on parts or materials is governed by the applicable manufacturer’s terms. Customers should ask the performing business for its warranty terms in writing before authorizing work.
If a customer is dissatisfied with work arranged through winslowimpactwindows.com, Winslow Windows & Doors offers one form of assistance as a courtesy: it will follow up with the performing business on the customer’s behalf and, if the situation warrants, refer the job to another provider in its network. This is a coordination effort only - it is not a guarantee of any particular outcome, resolution, or remedy. Winslow Windows & Doors will not perform, redo, or repair any work itself under any circumstances.
This courtesy coordination does not obligate Winslow Windows & Doors to refund any amount paid to the performing business. Payments made to an independent business are a matter between the customer and that business.
Eligibility
Use of winslowimpactwindows.com is limited to individuals who are at least 18 years of age and legally capable of entering into a binding contract under applicable law. By submitting a service request, a user represents that they meet this requirement.
A user must also have the legal authority - as owner, authorized tenant, or property manager - to request and authorize work on the property where service is sought. Winslow Windows & Doors is not responsible for requests submitted by persons who lack that authority.
How the service works
Winslow Windows & Doors operates winslowimpactwindows.com as a lead-generation and referral service for residential and home services in Miami, FL and surrounding areas. The site advertises home services, accepts service requests submitted online and by phone, and routes those requests to independent home-service businesses that have agreed to participate in the referral network.
Every estimate, repair, installation, and service call arranged through winslowimpactwindows.com is carried out by those independent home-service businesses - not by Winslow Windows & Doors. Winslow Windows & Doors does not perform home-service work, does not employ the tradespeople or technicians who do it, and does not direct or supervise the manner in which any job is completed.
Scheduling, pricing, materials selection, and the full scope of any job are determined by the independent business that accepts the request. Availability of a qualified business for any particular request is not guaranteed.
Indemnification
Each user agrees to indemnify, defend, and hold harmless Winslow Windows & Doors, its owners, officers, employees, and affiliates, as well as each independent business in the referral network, from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising out of or related to:
- The user’s access to or use of winslowimpactwindows.com
- Any information the user submits through the site, including the accuracy of that information and the user’s authority to provide the phone number given
- The user’s breach of any provision of these terms or violation of any applicable law or regulation
- Any interaction, transaction, agreement, or dispute between the user and any business the user is referred to through winslowimpactwindows.com
This obligation to indemnify and hold harmless survives any termination or discontinuation of the user’s use of the site.
Limitation of liability
winslowimpactwindows.com and the referral service are provided strictly on an as-is and as-available basis. Winslow Windows & Doors makes no representation that a participating business will be available for any given request, will contact the user within any particular time, or will produce any particular result.
To the fullest extent permitted by applicable law, Winslow Windows & Doors is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or damage to property, arising out of or connected to the use of winslowimpactwindows.com or the referral service, regardless of the theory of liability and even if Winslow Windows & Doors has been advised of the possibility of such damages.
Winslow Windows & Doors’s total cumulative liability for any claim relating to winslowimpactwindows.com or the referral service is limited to one hundred dollars ($100.00) or the total amount the user actually paid to Winslow Windows & Doors - which is ordinarily nothing - whichever is greater.
This cap applies only to Winslow Windows & Doors’s own conduct in operating the website and referral service. Responsibility for the quality, safety, and outcome of any work rests entirely with the independent business that performed it, and that business’s liability for its own work is not limited or governed by this section.
Dispute resolution
Please read this section carefully. It affects legal rights, including the right to sue in court and the right to a jury trial.
Informal resolution first. Before initiating any formal proceeding, a user agrees to contact Winslow Windows & Doors through https://winslowimpactwindows.com/contact-us/ and give Winslow Windows & Doors a reasonable opportunity to resolve the concern informally. Most issues can be addressed this way.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these terms or the use of winslowimpactwindows.com that is not resolved informally will be settled by binding arbitration - not in court. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. Both the user and Winslow Windows & Doors give up the right to litigate such claims in court, except as stated below.
Class action waiver. All claims must be brought solely in an individual capacity. Neither the user nor Winslow Windows & Doors may participate in a class action, collective action, or consolidated action, and neither may pursue any class or representative arbitration. The arbitrator has no authority to consolidate claims from more than one person or to preside over any form of class or representative proceeding. This waiver is a material term of these terms.
Jury waiver. To the extent any dispute proceeds in court under a permitted exception, both the user and Winslow Windows & Doors waive the right to a trial by jury.
Opt-out right. A user who does not wish to be bound by the arbitration agreement may opt out by sending written notice to Winslow Windows & Doors through https://winslowimpactwindows.com/contact-us/ within 30 days of first accepting these terms. Opting out of arbitration does not affect any other provision of these terms.
Small claims and injunctive relief. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek emergency injunctive or equitable relief in a court of competent jurisdiction to address misuse of winslowimpactwindows.com or infringement of intellectual property rights, without first going through arbitration.
Contact
Questions or concerns about these Terms of Service should be directed to Winslow Windows & Doors through the contact page at https://winslowimpactwindows.com/contact-us/.